Informed Network Solutions

Services

Workstation Support and Maintenance

· Workstation Build and Deployment

· Maintaining workstations

· Supporting customer inquiries

· Windows 2000, Windows XP, Windows Vista, Windows 7 Technical Support

· Mercer Native Software support

· 3^rd Party Software Support

 

Network Services

· Ensuring network connectivity to all workstations

· Ensuring network service stability (DHCP, Domain Administration, Shared Drives)

· Network security control and authentications

· Surveying new network connectivity locations

 

Anti-Virus System and Security Maintenance

· Ensuring all workstations are up to date with the latest program version / definitions.

· Ensuring systems are scanned regularly and infections identified and dealt with.

· Performing regular O.S maintenance to workstation and Server systems.

 

Mobile Phone / Blackberry Support

· Setting up Blackberry services

· Setting up new contact services

· Setting up and maintaining mobile E-Mail services

· Recovering damaged phone data

· Restoring contacts / user data to replacement phone